Customer Success Support

Have me in your back pocket so there’s no second guessing or going off track

Shhh! This is a secret page! Only visible to my lovely clients! 

You’ve landed here because we’ve already worked together fine-tuning & optimising your CRM strategy… 

But, there’s still space for more support

Allow me to introduce you to…

Customer Success Support

The support system you need to keep your strategy on the straight and narrow.

How to know if extra support is right for you and your brand?

1.Customer Relationship Management is out of your (and your teams!) wheelhouse. 

You know your way around Shopify and Klaviyo but linking them to your customer lifecycle and understanding the consumer psychology to drive sales growth is not your bag. You’re not completely confident that you can carry your team through the changes the brand needs on your own. 

2.To be honest, you’ve got enough to do without managing and monitoring a new strategy being put into place.

You’re already doing a balancing act with the tasks on your to-do list and adding another thing on there is feeling somewhat overwhelming. You really want to do the project justice but you’re just not sure where you’re going to find the time to do so. 

3.You’re looking for steady and sustainable success not a magic wand. 

You’ve already noticed a positive difference in your customer’s behaviour and know that by continuing support you’ll be able to retain focus on your CRM strategy to keep that momentum up. Successful implementation is an ongoing process that requires guidance, adjustments and optimisation over time and you’re ready to commit to that.

Laptop on desk

What Customer Success Support is all about…

CRM Success Support focuses on three main areas when it comes to continuous support for your strategy; troubleshooting, performance monitoring and strategy adaptation. These areas of focus mean you get your questions answered, your success tracked and your strategy continuously optimised to fit the ever-changing attitudes and behaviours of your audience. CSS helps to fast-track the implementation by staying accountable and avoiding any common pitfalls so you get the most out of your strategy.

What’s included:

Weekly or Monthly Meetings of Expert Guidance for your CRM strategy

Troubleshooting via calls and Slack support

Performance Monitoring & Goal Management

Strategy Review

The Investment

Monthly: £1,750 + VAT per month
Weekly: £2,750 + VAT per month

Want some extra support with your CRM success?

YES PLEASE →

 FAQs

  • Depending on your business’s needs and your preference we can have calls either weekly or monthly. The weekly calls will be 30 minutes and the monthly calls 60 minutes.

  • The duration of this service spans over a period of 3 months, allowing for a effective support.

  • In order to secure your spot, I kindly request payment upfront for the first month. You will then get invoiced on a monthly basis for up to three months before renewal.

  • The initial retainer service is for a 3-month period.